AI Calling Agents
Answer routine calls, collect enquiry details and pass requests to the right person.
e.g. answers after-hours calls and books the job
AI Automation
Routine calls and messages handled automatically; anything complex goes to your team. Start with one workflow, live in 2–4 weeks.
A customer gets in touch.
Using your information and agreed rules.
Calendar updated. Confirmation sent.
Illustrative workflow. Your team handles exceptions.
What we can build
The most capable businesses are already running on AI. We design intelligent systems that understand your data, work alongside your people and take on the routine, integrated precisely into how your business operates.
Answer routine calls, collect enquiry details and pass requests to the right person.
e.g. answers after-hours calls and books the job
Connect availability, appointments, confirmations and reminders in one organised flow.
e.g. confirms, reminds and reschedules automatically
Capture order details through voice or chat and pass them into your agreed order process.
e.g. takes phone orders straight into your POS
Support enquiries across your chosen messaging channels using shared business information.
e.g. replies to WhatsApp enquiries and hands over when needed
Help customers and staff find answers in approved service details, policies and FAQs.
e.g. answers opening-hours and cancellation questions instantly
Connect forms, inboxes, calendars and business tools to reduce repetitive handovers.
e.g. turns a web form into a booked job and a team alert
Automation in everyday work
Open an example to see how the work moves forward, and where your team steps in.
Someone asks about your service. The assistant finds the relevant information and helps them move forward.
Identify what the customer needs and ask for any missing details.
Answer from your service details, policies or knowledge base.
Save the enquiry and the agreed follow-up in your business system.
A customer requests an appointment. The assistant uses your booking rules and connected calendar to arrange it.
Collect the service and preferred date, then check available slots.
Ask the customer to confirm before creating the booking.
Update the record and share confirmation through your agreed channel.
A customer places an order. The assistant checks the details and sends a confirmed request into your order process.
Gather items, quantities and the customer’s fulfilment preference.
Check approved product information and read back the order for confirmation.
Send the structured request into the agreed order system or team queue.
Illustrative examples. Tools, channels and actions are agreed before build.
Built around your business
We define what the assistant should handle and where your team needs to take over, so the workflow has a clear scope from the start.
A request falls outside your standard policy. The assistant captures the details and passes it to your team for a decision.
Define the services, policies and answers the assistant can use, and how that information stays up to date.
Choose which tasks it can complete, which tools it can access and when it must ask for confirmation.
Set the situations that need a person, with the relevant context passed to your team.
Review realistic requests and exceptions together before the workflow goes live.
Before we begin
Have a question about your setup? Tell us how things work today.
It depends on the workflow, the tools it connects to and how much it needs to handle. After a short free call about your setup, we give you a clear quote before any work starts, so there are no surprises.
We start with one workflow, and that is usually live in 2–4 weeks. The exact time depends on the tools involved and how quickly we can get the information we need from you.
We only use the information the agreed workflow needs, and access is limited to that. We explain where data is stored and how it is handled before we build anything.
The assistant, its workflow and the content we build for your business belong to you.
We first review the tools you use and the connections they support. Where a suitable integration is available, we can plan it into the workflow. Any limitations or required changes are discussed before build.
We agree when it should stop, ask for clarification or hand the request to a person. The handoff can include the information already collected, so your team has the context to continue.
A short description of the task, examples of typical requests and a list of the tools involved are a useful starting point. We then identify the business information and access the agreed workflow will need.
Yes. We can scope an initial workflow around one clear task, review how it performs and decide what to improve or connect next.
We agree useful measures before launch, such as response time, completed bookings, handoff quality or time spent on the task. The measures depend on your workflow and the information available.
Tell us where work gets repetitive or requests get stuck. We’ll help you work out a practical first step.